Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to deliver your skincare cosmetics orders safely and promptly. Please review our shipping policy below.

Processing Time

  • All orders are processed within 1–2 business days 

  • You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Locations

  • We currently ship within the UAE.

  • For international orders, please contact our customer service team to confirm availability and shipping options.

Shipping Rates & Delivery Times

  • Standard Shipping (within UAE):

    • Estimated delivery: 2–4 business days

    • Shipping fees will be calculated at checkout based on your location and order weight. (outside UAE)

Order Tracking

  • Once shipped, you will receive a tracking number via email or SMS to monitor your delivery status.

Delays

  • While we do our best to deliver on time, unforeseen delays such as weather, courier issues, or high order volumes may occur. We appreciate your patience and understanding in such cases.

Incorrect Shipping Information

  • Please ensure all shipping details are accurate. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided during checkout.

Damaged or Lost Items

  • If your order arrives damaged or is lost in transit, please contact us immediately at customercare@leoarr.ae with your order number and photos (if applicable), and we will assist you promptly.