Refund policy

Return & Refund Policy

Thank you for shopping with us! We are committed to providing high-quality skincare, cosmetics, and accessories. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns Eligibility

• Returns are accepted within 7 days from the date of delivery.

• To be eligible for a return, the product must be:

  • Unopened

  • Unused

  • Undamaged

  • In its original packaging

Refund Conditions

• Refunds will only be issued if the item has not yet been shipped or if it meets all return eligibility criteria after delivery.

• Items that have been opened, used, or tampered with are not eligible for return or refund due to hygiene and safety reasons.

Refund Process

• Once we receive the returned item and complete an inspection, a refund will be processed.

• Refunds will be credited back to your original payment method within 3–5 working days after approval.

• Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part.

How to Request a Return

To initiate a return, don't hesitate to get in touch with our customer service team at customercare@leoarr.ae with your order number and reason for return. We will provide return instructions and address details.